Privacy Policy

who we are

We are Moss Bay Software.  Our website address is

Privacy is paramount

Because your privacy is important to us, we have created this privacy statement in order to demonstrate our commitment to privacy to our customers and users of this website. This Privacy Policy governs the manner in which Moss Bay Software uses, maintains and discloses information collected from its customers and users of its website. 

This website is not directed at children under 13 years of age.

information we collect

contact forms

This website contains contact forms which you can use to contact us.  We typically retain the information you supply to us in the contact form.


A cookie is a piece of data stored on the user’s computer tied to information about the user. We may use both session ID cookies and persistent cookies. For session ID cookies, once you close your browser or log out, the cookie terminates and is erased. A persistent cookie is a small text file stored on your computer’s hard drive for an extended period of time. Your browser’s help file contains information and instructions for removing persistent cookies. Session ID cookies may be used by us to track user preferences while the user is visiting the website. They also help to minimize load times and save on server processing. Persistent cookies may be used by us to store whether you want certain settings or information remembered. Cookies used on the our website do not contain personally identifiable information.

log files

Like most standard websites, we use log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. However, none of the information stored in our log files, including but not limited to IP addresses, is linked to personally identifiable information.

how we use and share this information

contact forms

We may use the name, email address and other personally identifiable information you provide to us in the contact form to communicate with you about your request.  We do not share the information with third parties or use it for any other purpose than to service your request.


Information we store in cookies contains no personally identifiable information and is only used to store user preferences in order to improve the user experience while visiting the website.

log files

Data stored in the log files contains no personally identifiable information.  We use the data in the log files in aggregate to analyze the geographic and other characteristics of our customer segments in order to serve them better.  We also use the data to analyze the performance of our servers, including such things as detection of denial of service attacks.


We may use “Google Analytics” to collect information about use of this Site, such as how often users visit the Site, what pages they visit when they do so, and what other sites they used prior to coming to this Site.  Google Analytics collects only the IP address assigned to you on the date you visit this Site, rather than your name or other identifying information.

Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Site.  This cookie cannot be used by anyone but Google, Inc.  The information generated by the cookie will be transmitted to and stored by Google on servers in the United States.

We use the information received from Google Analytics only to improve services on this Site.  We do not combine the information collected through the use of Google Analytics with personally identifiable information.

Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Privacy Policy.  You can prevent Google Analytics from recognizing you on return visits to this Site by disabling the Google Analytics cookie on your browser (

legally-required disclosures

Though we make every effort to preserve your privacy, we may need to disclose personal information when required by law, or if we believes that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, subpoena or other legal process. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

third party websites

This website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites or of its customers. We encourage you to read the privacy statements of each and every website that collects personally identifiable information. The Privacy Policy as described herein applies solely to information collected by Moss Bay Software.

how long we retain your data

The information provided to us is saved indefinitely and may be stored on one or more databases directly or indirectly maintained by us. We employ industry-standard security measures to protect the confidentiality of the information. While we cannot guarantee that loss, misuse or alteration of data will not occur, we make every effort to prevent such occurrences. 

While we use industry-standard measures to protect your information, no security measures are foolproof, and it is impossible to guarantee complete security of data sent or maintained via the internet.

what rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

where we send your data

Contact form information may be checked through an automated spam detection service.

changes to this privacy statement

We reserve the right to change this privacy policy at any time, and any such changes will be posted to this website.  If you have any questions or requests, we can be reached by clicking the contact button at the top of the page.